Last updated: 02/12/2024

At Balaji Mall (https://www.balajimall.in/), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make use of our products and services. By accessing or using the website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website:

A. Personal Information

  • Contact Information: When you place an order, register an account, or contact customer support, we collect personal details such as your name, email address, phone number, delivery address, and payment information.
  • Account Details: If you create an account with us, we collect your login credentials, including your username and password.
  • Transaction Details: We may collect information related to your purchases, including the items you have ordered and payment information.

B. Non-Personal Information

  • Log Data: Our servers automatically log data when you visit our website. This includes information such as your IP address, browser type, device type, referral/exit pages, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences. This helps us personalize your experience on our site and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and fulfill your orders, including shipping, handling, and delivering your products.
  • Customer Support: To respond to your queries, complaints, and provide assistance with your account or orders.
  • Communication: To send you updates about your order status, promotional offers, newsletters, and other information related to our services, if you have opted in for such communications.
  • Improvement of Services: To analyze your browsing behavior and preferences, improve the functionality and performance of our website, and enhance the overall user experience.
  • Security and Fraud Prevention: To protect our users, detect fraudulent activities, and ensure the safety and security of transactions.

3. How We Share Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in processing orders, delivering products, or supporting our website (e.g., payment processors, shipping companies, and email service providers).
  • Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process (such as a subpoena), or if we believe disclosure is necessary to protect our rights, property, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content. You can choose to disable cookies in your browser settings, but this may impact your ability to use certain features of the site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access and Update: You can access and update your personal information by logging into your account on our website or contacting our customer support team.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails and newsletters by clicking the “unsubscribe” link in any email we send or by contacting us directly.
  • Data Deletion: You may request that we delete your account and personal data, subject to any legal obligations we may have to retain certain data.

7. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data of a child under the age of 18, we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of such third-party websites.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page, and the “Last Updated” date at the top will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Phone: +91-84463 10771,84463 09771, 96073 10771
  • Address: Hydrabad Road Brahmdev Mane Sahakari Bank Market Yard,Solapur Maharashtra 413005

By using our website, you agree to the terms of this Privacy Policy.