Last Updated: 02/12/2024

Thank you for shopping at Balaji Mall (https://www.balajimall.in/). We take great care in providing high-quality products, and we hope you are satisfied with your purchase. However, please note that, as per our policy, returns and refunds are not available on any products purchased from our website.

1. No Return or Exchange

Due to the nature of our products (dry foods), we do not accept returns or exchanges once the order has been confirmed and shipped. Please carefully review your order before completing your purchase. If you have any questions or concerns regarding a product, we encourage you to reach out to our customer support team before placing your order.

2. Defective or Damaged Products

While we do not offer returns or refunds for most cases, we understand that on rare occasions, products may be damaged during shipping. If you receive a damaged or defective product, please contact us immediately within 24 hours of receiving your order. You can reach out to our customer service team at balajimall016@gmail.com or call us at +91-84463 10771.

In the event of a defective or damaged product, we will work with you to resolve the issue by offering the following options:

  • A replacement of the damaged or defective item, if available.
  • A store credit for future purchases, subject to our assessment.

Please retain the original packaging and product for inspection by our team or our logistics partners, as required.

3. How to Report Issues with Your Order

If your order has a quality issue or damage, please follow these steps to report it:

  1. Contact Us Within 24 Hours: Reach out to our customer support team at balajimall016@gmail.com or call us at +91-84463 10771.
  2. Provide Order Details: Include your order number, a description of the issue, and, if possible, photos of the damaged or defective item.
  3. Wait for Resolution: Our team will review your request and respond promptly with the next steps.

4. No Refunds

As mentioned, we do not offer refunds for orders, except in cases of defective or damaged products as described above. If you have any concerns or believe there is a mistake with your order, please contact us immediately, and we will do our best to address your concerns.

5. Order Cancellation

Orders may be canceled within 24 hours of placement, provided that the order has not been shipped. Once the order has been dispatched, it cannot be canceled, and no refunds or returns will be issued.

6. Contact Us

If you have any further questions or concerns about our Return & Refund Policy, please do not hesitate to contact us:

  • Email: balajimall016@gmail.com
  • Phone: +91-84463 10771,84463 09771, 96073 10771
  • Address: Hydrabad Road Brahmdev Mane Sahakari Bank Market Yard,Solapur Maharashtra 413005

By placing an order with Balaji Mall, you acknowledge and agree to this Return & Refund Policy.